Who We Are

System Optimization and Support is an engineering and consulting company based in Honolulu, HI. Our primary focus is to ease the procurement, installation, and optimization of technology services for its customers, and to support them once the implementation process is complete. SOS Hawaii partners with the following companies: Pure Storage,  Dell, IBM, VMWare, Microsoft, Citrix, Symantec, Juniper, Palo Alto, Blue Coat, Charismathics, and many others. SOS sells these products in Hawaii and on the West Coast of the United States to commercial, state and local, and federal markets.

SOS consults on technology decisions ranging from the hardware procurement of Servers (Blades), Storage systems (All Flash and Hybrid SAN, NAS, and ISCSI/FC), Virtualization Software (Microsoft-Hyper-V, VMWare, Citrix), Network Infrastructure (Juniper, Brocade and HP Networking), Security Products (Palo Alto, Bluecoat, Beyondtrust, Juniper SRX), Back-up and Disaster Recovery from our cloud at Switch to the implementation and integration of these technologies into new and existing infrastructures once purchased. Services provided center around the technologies above and to the support of these technologies after the initial implementation.

SOS brings more than 35 years of Information Technology experience to the table. Its current focus is on the commercial market where SOS has been a successful start-up since 10/2009. SOS’s customers are some of the largest corporations in Hawaii all who are referenceable and willing to provide glowing endorsements of its business practices. SOS has secured contracts for high level cleared work and is the process of becoming a cleared facility. In summary, SOS puts the “value” in Value Added Reseller.

SOS does a great job working with our teams at EMC Storage. They provide turn-key solutions making them a one-stop shop for everything IT related. I am fortunate to work with SOS and help them grow as EMC Storage. Pure Storage has a lot of offerings including best in breed deduplication and production Storage that SOS has mastered! Thomas and Curtis understand the technology and can build a solution from scratch based off your business needs. As for myself, I enjoy doing business with people I like. SOS is truly an enjoyable company to work with and am excited to continue backing their business far into the future! Thanks SOS!

Thomas Napolitano // EMC Storage


System Optimization & Support, Ltd. was the right company to choose when looking to upgrade our current storage solution. They did not only have knowledge about what we had in place and what we needed, but they also helped calculate the ideal solution for our future needs specific to our firms level of expectations and growth. Their customer service is unparalleled in the industry.

Frank Pruden // Honolulu Board of Water Supply

System Optimization & Support, Ltd. was the right company to choose when looking to upgrade our current storage solution. They did not only have knowledge about what we had in place and what we needed, but they also helped calculate the ideal solution for our future needs specific to our firms level of expectations and growth. Their customer service is unparalleled in the industry.

Rian Tatsutani // Cade Schutte LLP

I worked with System Optimization and Support, ltd on our Data Domain de-duplication project. They were knowledgeable on the product, set-up the replication between our remote sites for back-up, and completed the scope of work on time. I am happy we chose SOS, as they were a pleasure to work with!

Michael Chong // Arcadia

Whether it is getting me the best price on my hardware purchases from thin clients to servers or consulting on my VmWare cluster and Pure Storage Array; SOS has been there for me and made it all seem very simple in the process.

Keith Leong // Pharmacare Hawaii

Starting with the discussions we had prior to selecting SOS and the Pure Storage solution it was clear that you all knew the products very well, and were able to accurately assess our needs and wishes. The selection process itself was very straight forward with SOS providing more storage capacity and performance and host server performance and reliability, at a lower price point than the Dell/Compellent offering while maintaining similar or better support.

Curtis and Nathan showed great dedication and knowledge in getting us up and running despite the issues that arose as the setup progressed. They took the time to make sure that everything was done correctly, and completely, even going so far as working for nearly 24 hours straight from Thursday to Friday. I’ve really enjoyed working you all at SOS, and I know we made the right decision in choosing to go with SOS and Pure Storage for our storage project.

Derek Okawa System Engineer // Bay Clinic, Inc.

It is always a pleasure to work with SOS! You know our product well and have no problem addressing the benefits of a Nimble Array versus the typical tiered approach of our competition. We look forward to working with you on your next VDI project.

David Cressman // Nimble Storage

Featured Technology Partners

We’ve Powered the Success of Many

Here are just a few of the organizations who have put their data to work with our solutions.

Projects
March 1, 2018

Hawaii DOE

VMWare Storage Upgrade. Designed and implemented 100TB Storage Systems with Disaster Recovery Replication between the main Dept. of Education Datacenter to their Failover site at McKinley High School. Project was…
Projects
March 5, 2018

Hawaii DOE

Designed Microsoft SQL/Sharepoint Solution for the SLDS project in their Race to the Top competition.
Projects
March 5, 2018

Outrigger Hotels

Storage Capacity Upgrade. Designed and implemented 15TB Disk Drive Capacity Upgrade for their existing VMware environment. Implemented an EMC San with a Backup Solution including Avamar and Data Domain.
Projects
March 5, 2018

Chaminade University

Storage refresh of their existing HP Storage Solution to an EMC Storage. Also upgraded their Backup solution to Avamar/Data Domain with replication to Switch in Las Vegas, Nevada.
Projects
March 5, 2018

Grace Pacific Construction

Projects
March 5, 2018

Arcadia Retirement Residence

Designed and implemented conversion from VMware to Citrix. Project completed September 2010.
Projects
March 5, 2018

Honolulu Community College

Designed and implemented -SAN Connectivity Project- for their PCATT (Pacific Center for Advanced Technical Training) Facility. Project completed February 2010.
Projects
March 5, 2018

Cades Shutte LLC

Designed and implemented VMWare environment with associated shared storage
Projects
March 5, 2018

Kyo-Ya (Starwood)

Designed and Implemented a VMWare Solution and Infrastructure including EMC Storage and Nimble. Designed and implemented an Avamar and Data Domain backup solution.
Projects
March 5, 2018

Hawaii Department of Commerce and Consumer Affairs (DCCA)

Upgraded existing Storage Area Network with Avamar for DOC's remote location and replaced storage with EMC.
Projects
March 5, 2018

Hawaii Department of Transportation

Designed and implemented a new Pure Storage VNX Enterprise class storage array to replace an aging Pure Storage Clariion based Storage Array. Also replaced an aging Symantec Backup Exec Tape…
Projects
March 5, 2018

Bay Clinic (Big Island)

Designed and implemented VMWare environment with Pure Storage and associated network component. Also implemented Avamar and Data Domain backup solution.
Projects
March 5, 2018

Westin Maui (Starwood)

Designed and implemented Vmware infrastructure using Nimble as the Storage Array.
Projects
March 5, 2018

ProService Hawaii

Replaced an aging HP Storage Array with a Tegile Hybird Array. Have since replaced Tegile with an all-flash Tegile array.
Projects
March 5, 2018

Blood Bank of Hawaii

Designed and implemented VMware environment using EMC Storage along with an Avamar backup solution.
Projects
March 5, 2018

AT&T (JHITS)

Designed and implemented an EMC Storage Array with Recoverpoint. Also designed and implemented an Enterprise Class Backup solution using Data Domain.
Projects
March 9, 2018

AT&T

Currently working on a design build consisting of VMWare, Pure Storage, Cohesity for backup, as well as a VDI Solution VMWare.